WHAT I STEP IN TO HANDLE
I step in where operational risk keeps resurfacing and take ownership so it stops reaching the founder.
This tells them you are not doing everything. You are doing the dangerous parts.
How I Help
Operations Ownership
I own day to day operational flow from order placement through fulfillment so issues are identified early and handled before they escalate.
Customer Experience Leadership
I manage escalation logic and recovery decisions so customer pressure does not turn into emotional refunds or inconsistent promises.
Process Stabilization
I install clear decision rules and authority boundaries so the same problems are not solved differently every time.
This is not task execution. It’s operational ownership.
I do not wait for instructions or escalate every issue. I make decisions within clear thresholds and involve founders only when a real tradeoff exists.
WHAT CHANGES WHEN I AM INVOLVED
- Fewer fulfillment and CX escalations reaching you
- Fewer refunds driven by pressure rather than policy
- Clearer handoffs between operations and support
- Confidence that issues are being handled without oversight
Your current section is good. We sharpen it slightly.
This work is for e-commerce founders who are already generating revenue but feel pulled into daily fulfillment decisions and customer escalations.
It is not for early stage startups or founders looking for task based or hourly support.
If you want someone to “help out,” this will not be a fit.
I work with a small number of e-commerce brands at a time so I can stay proactive, decisive, and deeply involved.
Engagements are structured on a monthly retainer and designed to reduce noise, not add another layer of communication.