E-commerce Operations and Customer Experience Lead

I take ownership of e-commerce operations and customer experience so founders can step back without things breaking.

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What I Focus On

I step in where things keep breaking and take ownership so founders can step back without things falling apart.

  • Operational clarity across order to delivery workflows
  • Customer experience ownership including escalations and refunds
  • Revenue protection through process and systems discipline

How I Help

Operations Ownership

I am responsible for day to day operational flow from order placement to fulfillment to ensure consistency reliability and fewer breakdowns.

Customer Experience Leadership

I manage customer experience systems escalations and recurring issues so support stops being reactive and emotionally draining.

Process Stabilization

I identify patterns that cause repeat problems and put clear systems in place so the same issues do not keep resurfacing.

This is not task execution. It’s operational ownership.

What Changes When I’m Involved

Clearer handoffs between operations and support

Reduced refunds caused by preventable errors

Fewer escalations reaching the founder

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Who This Is For

This work is for e-commerce founders who are already generating revenue but feel trapped in daily operational decisions customer issues and recurring problems.

It is not for early stage startups looking for cheap help or task based support.

If you are still looking for task based support or hourly help this will not be a fit.

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Work With Me

I work with a small number of e-commerce brands at a time so I can stay deeply involved and proactive. Engagements are structured on a monthly retainer and designed to reduce noise not add another layer of communication.

Apply to work together